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Frequently Asked Questions

What kind of laboratory equipment does Scientific Educational Lab Supplies provide?
We supply a wide assortment of Science Laboratory Equipment designed for schools, colleges, universities, and research centers. Our inventory encompasses Laboratory Glassware, Biology Laboratory Equipment, Physics Laboratory Equipment, Chemistry Laboratory Equipment, Engineering Laboratory Equipment, Analytical Lab Equipment, Microscope Laboratory Equipment, and Hospital Lab Equipment. You can view our complete product categories in our product page.
How do I buy laboratory equipment from Scientific Educational Lab Supplies?
You can place orders directly through our Contact Us page or send an email to our sales team. We help customers select equipment, provide quotations, and ensure safe and timely delivery worldwide.
Do you ship internationally for laboratory products?
Yes. We deliver products to clients all over the world, adhering to packaging and export requirements for delicate products such as Laboratory Glassware and Microscope Laboratory Equipment. Overseas customers may request a proforma invoice and shipping arrangements in advance.
Do I have the option of ordering a customized laboratory configuration for my organization?
Yes. We design comprehensive School Laboratory Equipment and TVET Laboratory Equipment installations, including Biology, Chemistry, Physics, and Engineering labs. Contact our technical support team to discuss your requirements.
Do you provide laboratory chemicals in addition to equipment?
Yes, we supply Laboratory Chemicals for teaching and research, along with necessary safety documentation and conformity.
Are your products compliant with educational and safety standards?
Yes, we ensure compliance with all applicable safety, environmental, and educational standards for Educational Laboratory Equipment and Hospital Lab Equipment.
How can I obtain a product catalogue?
You can order our latest product catalogue by submitting the form on our Catalogue Request page or contacting the sales team by email.
How soon can you deliver laboratory equipment?
Delivery time depends on product type and destination. Stocked items (like Laboratory Glassware) ship within days; custom installations take longer.
Can I come to your showroom or factory?
Yes, you are welcome to visit us by appointment. You can view our selection of Biology, Physics, Chemistry, and Engineering Laboratory Equipment in person.
How do I contact your sales team for emergencies?
For emergency inquiries, contact our sales department directly or email via our Contact Page. Our staff responds promptly to ensure your laboratory operations aren't delayed.
How can I obtain a tailored quote for physics or engineering laboratory equipment?
Contact us via our Contact Us form or email your requirements for Physics Laboratory Equipment or Engineering Laboratory Equipment. We’ll send you an individual quote and timeline.
What is your return and refund policy for laboratory glassware or instruments?
For returns due to manufacturing defects or shipping damage (e.g. Laboratory Glassware, Microscope Laboratory Equipment), contact us within 7 days of receipt or email [email protected].
Can I request a live demo or virtual walk-through of chemistry or biology equipment?
Yes. Our specialists can provide live demos—either on site or via video—for Chemistry Laboratory Equipment or Biology Laboratory Equipment. Contact the sales team to schedule a session.
Are reagents or glassware consumables simple to re-order?
Yes. You can easily re-order Laboratory Chemicals, Glassware, or Analytical Lab Equipment parts via your account dashboard or by contacting support if you do not have an account.
Do you have user manuals and documentation available for your lab equipment?
Yes. Every product—including Microscope Equipment, Educational Laboratory Equipment, and Hospital Lab Equipment—comes with instruction manuals, safety, and maintenance sheets.
What kind of support can I get if the instrument needs calibration or servicing?
We offer service and calibration support for Analytical Lab Instruments and sophisticated Microscope Laboratory Equipment. Use our Service Request form to schedule support.
How do I select and compare different types of microscopes or analytical instruments prior to purchase?
View our Comparison Guide in the Microscope Equipment and Analytical Lab Equipment product pages. Contact our sales team for personal guidance if you need help choosing.
Do you provide maintenance contracts or extended service plans?
Yes. Extended service plans and maintenance contracts are offered for high-value items like Engineering Laboratory Equipment and Analytical Instruments. Contact the service or sales team for details.
How do educators order a product sample or trial?
Educators may order product samples or trials for School Laboratory Equipment or Educational Kits by submitting information through the Education Services portal. Approvals are based on credentials and purpose.
Do teachers and lab technicians have training workshops?
Yes, we organize both online and on-site workshops on safety, usage, and maintenance of Science Laboratory Equipment, from Biology Equipment to Analytical Instruments.
Are you able to source less common or niche laboratory supplies?
Yes. For specialized items like Hospital Laboratory Equipment or uncommon Engineering Laboratory Tools, provide the specifications and our procurement team will assist.
What are the certifications that your products meet?
Our glassware and laboratory instruments are certified by international standards (ISO, CE, ASTM). We provide certification papers with each order.
How do I trace my order after it's been shipped?
After dispatch, tracking details are emailed to you. You can also log in to your site account to check shipping and delivery status.
What educational or bulk discounts do you provide?
We offer tiered discounts for schools and institutions, especially for bulk purchases of School Lab Equipment or TVET Lab Equipment. Contact Sales for current offers and eligibility.
How can international customers manage customs and duties?
We advise on import laws and can provide supporting documentation, such as commercial invoices and certificates of origin. Duties and compliance info are included in shipment documentation.

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